Returns & Exchanges

At Jasco, we stand behind the quality of our electronics and offer a 30-day satisfaction guarantee to ensure you receive the best performance from your purchase. If you are not completely satisfied, we provide a streamlined process for returns and exchanges on all eligible hardware and accessories.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Package Your Item

  Place the electronic device in its original packaging with all included manuals and accessories to ensure a full refund.

• 3.
  Print and Attach Label

  Once your request is authorized, download and print your prepaid shipping label and securely attach it to the outside of your package.

• 4.
  Drop Off and Track

  Take your package to any authorized carrier location and keep your tracking number handy while our technicians inspect the returned unit.